Targets & Agreements.
At Cytoinnovations Ltd, we target standards of Customer Service we would wish to receive from others.
Below we specify our Trading Terms and Conditions. If for any reason you do not agree with any of these conditions, but still wish to purchase goods, you first must receive from Cytoinnovations Ltd an original, signed document stating any agreed variation. In the absence of such variation, these terms & conditions prevail and your agreement to them is confirmed by the act of placing an order.
Pricing & Payment.
All payments types may be made available in certain circumstances but must be agreed before purchase by contacting info@cytoinnovations.com. Prices displayed on the www.cytoinnovations.com website will be the prices charged while stocks last. Cytoinnovations Ltd reserve the right to change prices without notice.
Delivery
Cytoinnovations Ltd dispatch operations normally work 6 days per week but do not work on Bank Holidays. In the unlikely event that Cytoinnovations Ltd will not be able to dispatch an order within 7 working days, if this ever becomes apparent, you will be immediately contacted by email and offered a full refund. All shipping is charged as per shipping weights shown in the cart and as displayed on individual item listings. See the section on ‘Shipping & Delivery’ for up-to-date information on weights, costs and shipping methods.
Please Note: Many vitamin tubs will not easily fit through letter boxes and it is the responsibility of the customer to give a satisfactory delivery address where delivery can be accepted.
All UK postal items are shipped with a Royal Mail Certificate of Proof of Posting.
Delivery Delay or Lost Items
Cytoinnovations Ltd are unable to guarantee the delivery time of Postal/Carrier services as this is out of their control.
For domestic orders, on your part, if your items have not been received within 7 days, please contact your local postal delivery depot to check that your postman has not forgotten to leave a “while you were out card” and then, if your order has still not arrived after 10 days, notify Cytoinnovations Ltd who will make a claim on your behalf and replace or refund your order as appropriate.
Correspondence
If you need to communicate with Cytoinnovations Ltd regarding your order, please always quote the invoice number given on your “Order Confirmation” or “Dispatch Confirmation”. This will help speed up the response to your email. Cytoinnovations Ltd try to respond to all emails by the following working day. If you have a SPAM security system, please list www.cytoinnovations.com as a contact or you may not receive dispatch notifications.
Pricing and Contract
Price and availability is subject to change without notice. A contract will not exist between the customer and Cytoinnovations Ltd until an order is paid and goods availability is confirmed. Whether a purchase is completed or not, any dispute or claim arising from a transaction with Cytoinnovations Ltd will be limited to the total purchase price of the goods involved, unless caused by our negligence.
Return of goods.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14 day cancellation period. This runs from the time you order a product until 14 days from the day after you receive the goods.
If you wish to exercise your right to cancel, please contact us on info@cytoinnovations.com as soon as reasonably possible (within the cancellation period).
We will provide a full refund, including any applicable delivery charges you paid. Please note we are permitted, by law, to reduce your refund to reflect any reduction in the value of the goods, where this has been caused by your handling in a way that would not be permitted in a shop.
Unless the product is faulty, you would bear the cost of returning the goods to us.
Limitations of use
Products sold by Cytoinnovations Ltd are not intended to diagnose, treat, cure, or prevent any disease.
Cytoinnovations Ltd cannot give medical opinions or advise customers and no comment or entry in this site or in any communication from Cytoinnovations Ltd may be taken as such.
Customers must rely on their own expertise and that of their personal advisors as to the use and suitability of products purchased. Customer should always carefully check all the details printed on the tub before opening the product.
Providing a product for sale does not imply Cytoinnovations Ltd ‘s recommendation of that product, its suitability for any use or it’s effectiveness.
Items shipped outside of the United Kingdom are on the understanding that the customer has investigated the import regulations of their country and are requesting products, sizes, quantities and values which fall within the regulations of the county to which they request their order to be sent. If any package is rejected by the import authorities of the delivery country, the customer will be responsible for any loss or costs incurred.
Complaints & Customer Care.
The Cytoinnovations Ltd team are passionate about customer care but being human can make an occasional error and this must be accepted. If we do make a mistake, please tell us and we will do all within our control to remedy the situation however, any damage or inconvenience will be limited in value to the cost of the products involved, unless caused by our negligence.
If you have any problems or concerns about the service you have received, please contact us immediately by email at info@cytoinnovations.com giving your invoice number and details of your concern together with an email address and telephone number at which you can be contacted during working hours GMT