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Terms & Conditions
At Cytoinnovations Ltd, we target Customer Service standards we wish to receive from others.
Below, we specify our Trading Terms and Conditions. Suppose you do not agree with any of these conditions but still wish to purchase goods. In that case, you first must receive from Cyto Innovations Ltd an original, signed document stating any agreed variation. In the absence of such variation, these terms & conditions prevail, and your agreement to them is confirmed by placing an order.
Pricing & Payment.
All payment types may be available in certain circumstances, but they must be agreed upon before purchase by contacting info@cytoinnovations.com. Prices displayed on the www.cytoinnovations.com website will be the prices charged while stocks last. Cyto Innovations Ltd. reserves the right to change prices without notice.
Delivery
Cyto Innovations Ltd dispatch operations typically work 6 days per week but do not work on Bank Holidays. In the unlikely event that Cyto Innovations Ltd cannot dispatch an order within seven working days, if this ever becomes apparent, you will be immediately contacted by email and offered a full refund. All shipping is charged according to the shipping weights shown in the cart and as displayed on individual item listings. See the section on ‘Shipping & Delivery’ for up-to-date information on weights, costs, and shipping methods.
Please Note: Many vitamin tubs will not easily fit through letter boxes, and it is the customer’s responsibility to give a satisfactory delivery address where delivery can be accepted.
All UK postal items are shipped with a Royal Mail Certificate of Proof of Posting.
Delivery Delay or Lost Items
Cyto Innovations Ltd. is unable to guarantee the delivery time of postal/Carrier services as this is outside their control.
For domestic orders, if your items have not been received within 7 days, please contact your local postal delivery depot to check that your postman has not forgotten to leave a “while you were out card.” If your order has still not arrived after 10 days, notify Cyto Innovations Ltd, who will make a claim on your behalf and replace or refund your order as appropriate.
Correspondence
If you need to communicate with Cyto Innovations Ltd regarding your order, please always quote the invoice number given on your “Order Confirmation” or “Dispatch Confirmation.” This will help speed up the response to your email. Cyto Innovations Ltd tries to respond to all emails by the following working day. If you have a SPAM security system, please list www.cytoinnovations.com as a contact, or you may not receive dispatch notifications.
Pricing and Contract
Price and availability are subject to change without notice. A contract will not exist between the customer and Cyto Innovations Ltd. until an order is paid and goods availability is confirmed. Whether a purchase is completed or not, any dispute or claim arising from a transaction with Cyto Innovations Ltd. will be limited to the total purchase price of the goods involved unless caused by our negligence.
Return of goods.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day cancellation period. This runs from the time you order a product until 14 days after you receive the goods.
If you wish to exercise your right to cancel, please get in touch with us at info@cytoinnovations.com as soon as reasonably possible (within the cancellation period).
We will provide a full refund, including any applicable delivery charges you paid. Please note we are permitted, by law, to reduce your refund to reflect any reduction in the value of the goods where your handling has caused this in a way that would not be permitted in a shop.
Unless the product is faulty, you will bear the cost of returning the goods to us.
Limitations of use
Products sold by Cyto Innovations Ltd are not intended to diagnose, treat, cure, or prevent any disease.
Cyto Innovations Ltd cannot give medical opinions or advise customers, and no comment or entry on this site or any communication from 1st Pro-Engineering may be taken as such.
Customers must rely on their own expertise and that of their personal advisors regarding the use and suitability of products purchased. Customers should always carefully check all the details printed on the tub before opening the product.
Providing a product for sale does not imply Cyto Innovations Ltd’s recommendation of that product, its suitability for any use, or its effectiveness.
Items shipped outside of the United Kingdom are shipped on the understanding that the customer has investigated the import regulations of their country and is requesting products, sizes, quantities, and values that fall within the regulations of the country to which they request their order be sent. If any package is rejected by the import authorities of the delivery country, the customer will be responsible for any loss or costs incurred.
Complaints & Customer Care.
The Cyto Innovations Ltd team is passionate about customer care, but humans can make occasional errors, and this must be accepted. If we do make a mistake, please tell us, and we will do all within our control to remedy the situation. However, any damage or inconvenience will be limited in value to the cost of the products involved unless caused by our negligence.
If you have any problems or concerns about the service you have received, please email us immediately at info@cytoinnovations.com, giving your invoice number and details of your concern, together with an email address and telephone number at which you can be contacted during working hours GMT.