Refund Return and Cancellation Policy

Cancellation Policy

You may cancel your order where the products delivered are defective. In addition, if you are inside the EU, and have bought the products as a consumer (i.e. not in the course of a business) you may cancel your order at any time within 14 days from the day after you receive the goods.

To cancel your order, you must first email us to tell us that you would like to cancel your order. You must also return the products to us in the same condition in which you received them. 

If the products are defective, your notice of cancellation and returned products must reach us within a reasonable time.
Please, submit your cancellation via email to
Email cancellations must contain the following: First name, Last name, order number and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order.

Returns Policy

If you wish to return the products, please contact us via email as soon as is reasonably possible

Please submit your request via email to

If you wish to return the product, please send it to this address:

Cytoinnovations Ltd

101 High Street
CT16 1EB
United Kingdom

Please return products by recorded delivery date(where available) and include a copy of your receipt or invoice. You should retain any tracking number provided, and supply this to us if we so request. 

Refunds/Replacement Policy

Any claims for a refund or a replacement should be submitted within a reasonable time after receiving the product. To claim a refund or replacement, please contact us via email
The purchase price of the product returned in accordance with this Returns Policy will be refunded to you, together with any charge we have levied for delivery of the product to you. However, unless you return a product because it is defective, you will be responsible for paying any charges for the return of the product to us.
If you cancel an order and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 14 days of the goods being returned.

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